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ISO 20000: 2005 (IT Service Management System)

What Is ISO 20000?

ISO 20000 is the international standard for IT Service management.

The standard actually comprises two parts: ISO/IEC 20000-1 and ISO/IEC 20000-2. ISO 20000-1 is the 'Specification for Service Management, and it is this which is certifiable against. ISO 20000-2 is the ' Code of practice for Service Management', and descibes best practices, and the requirements of Part 1.

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITILŪ) best practice framework, and updated in 2011.

The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.

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